Terms of service
1. Who we are
These terms are between you and ProdMask (“we”). You can reach us through the contact page.
2. What these terms cover
They cover this website and the paid ProdMask plans (Pro and Agency), including the licence files we issue for them. The free ProdMask scanner is licensed separately under the Apache License 2.0, and these terms don't change that licence.
3. Buying through Paddle
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's buyer terms apply to the purchase itself: payment, VAT, invoices and the subscription. We supply the software, the licence and support.
4. Your licence
- A plan is licensed to one company (one legal entity) for the period you have paid for. The licence file names the company and the number of companies covered.
- Pro covers that company's own databases, up to three production databases.
- Agency covers the agency's own databases and the databases of its clients, without a limit on their number.
- You may install ProdMask on as many machines and CI runners as you need for the covered company.
- You may not resell, sublicense or publish the licence file, or remove or work around the licence check.
5. Subscription, renewal and cancellation
Plans are yearly subscriptions that renew automatically until cancelled. You can cancel at any time in Paddle's customer portal, which you reach from your account page. Cancelling stops the next renewal. Your current licence keeps working until it expires, and a licence expires 14 days after the end of the year you paid for. After that, ProdMask falls back to its free features.
Founding price. If you bought at a founding price, that price is held for two years from your first payment while the subscription stays active.
6. Refunds
See the refund policy.
7. Your data and your responsibilities
ProdMask runs on your own infrastructure. We don't receive the contents of your databases. You decide how to configure it, and you remain responsible for meeting your own data protection obligations.
Copies made with a stable key are pseudonymised and remain personal data under the GDPR. Whether a copy made with a throwaway key still counts as personal data is for you to assess; its evidence report lists what could still identify someone. Evidence reports document what ProdMask did. They support your controls but don't guarantee the outcome of any audit or assessment.
8. Pre-release software
Features described as “in development” or “beta” may change before release, and beta versions may contain bugs. Please test on copies before relying on them.
9. Warranty and liability
To the extent the law allows, the software is provided “as is”, without warranties of fitness for a particular purpose. Our total liability under these terms is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
10. Changes
We may update these terms. We'll email customers about material changes at least 30 days before they apply to a renewal.
11. Governing law
These terms are governed by the laws of Greece, and the courts of Athens have jurisdiction, without affecting any mandatory consumer protections where you live.