Refund policy
30 days, no questions asked
If ProdMask Pro or Agency isn't right for you, you can ask for a full refund within 30 days of your first payment. You don't need to give a reason.
Renewals aren't covered. To stop the next one, cancel any time before the renewal date in Paddle's customer portal, which you reach from your account page.
How to ask
Email support@prodmask.com from the address you bought with, or reply to your Paddle receipt. Paddle, our reseller and merchant of record, processes the refund to your original payment method. That usually takes 5 to 10 working days, depending on your bank.
What happens to the licence
After a full refund, the licence is cancelled. It disappears from your account and will not be renewed. Please delete the licence file from your machines and CI secrets. The free scanner stays yours to use under its open-source licence.
Your statutory rights
This policy doesn't limit any rights you have by law, including a consumer's right of withdrawal in the EU and UK, which Paddle's buyer terms explain. Most purchases are made by businesses.